Customer Information
Jewellery information
Silver jewellery
Sterling silver is a metal containing at least 92.5% silver. This is the legal standard of purity set by the assay offices in Britain and used for most silver jewellery throughout the world. It means that the metal used is of a specific quality. Pure silver is never used, as it is too soft to be practical.
All of our silver jewellery is created by Sea Gems Ltd and stamped 925 indicating the quality as "sterling silver" along with the SG hallmark.
All silver items under 7.78 grams in weight are hallmarked as a legal requirement with our sponsor mark SG, number mark silver 925 - indicating the fineness of the precious metal.
All items on our site over 7.78 grams in weight are hallmarked as a legal requirement with our sponsor mark SG, number marked 925 - indicating the fineness of the precious metal. Additionally tested and hallmarked by the Sheffield Assay Office.
Ring Sizes
Rings are measured from the leading edge on a ring stick. You can view our ring size chart on any ring page on the site.
Silver Chains
All silver chain is Italian made Sterling Silver 925 and findings, with all soldered links. A curb extender chain (16 inch/40.6cm -18 inch/45.7cm) is included with each pendant (not necessarily pictured on the site).
Guarantee
All of our products carry a full money back guarantee. Any item you order from us can be returned within 14 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name and address and whether you would like a refund or exchange. We regret, that in the interest of hygiene, we cannot accept the return of pierced earrings, unless faulty. This does not affect your statutory rights.
Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order.
Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.