Returns

 

If you are in any way dissatisfied with any of the items you have received, you can return them to us for either an exchange or a refund. Please keep all the packaging materials and return the goods as they were sent to you. Simply complete the returns form on the reverse of your delivery note/invoice, then detach the form at the perforations and enclose it with the returned goods. Attach the peel-off address label on the back of this form to your return package. 

Please note that all returns and exchanges are subject to the following conditions: 

  • You must inform us of any breakages within 3 days of receiving the order. Returns must be received by celticlands.co.uk within 30 days of you receiving your order.
  • Items returned to us that arrive damaged or indeed get lost in transit, will not be credited. The delivery charge on the original invoice will not be refunded. 
  • Please note that if an incorrect ring size is ordered a refund will be issued upon its return and a new order will need to be placed for the correct size. The delivery charge on the original invoice will not be refunded. 
  •  Goods that were damaged in transit to you will be replaced at no extra cost and with free delivery
  • We regret, in the interest of hygiene, we cannot accept the return of pierced earrings, unless faulty. This does not affect your statutory right.