All of our products carry a full money back guarantee. Any item you order from us can be returned within 14 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name and address and whether you would like a refund or exchange. We regret, that in the interest of hygiene, we cannot accept the return of pierced earrings, unless faulty. This does not affect your statutory rights.
Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order.
Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.